General Terms


Orders accepted by the seller shall be subject to these conditions of sale. No other conditions shall apply unless agreed in writing by the seller.


A cancellation fee will be applicable for all goods manufactured to order. The charge will be determined at an appropriate rate to recover costs incurred by the seller. For items not manufactured to order, a 25% restocking charge will be applicable at the discretion of the seller.


All prices quoted in the catalogue are exclusive of VAT. We endeavour to maintain prices for the life of the catalogue but reserve the right to change the prices upon publication of a new catalogue. Accessories and decoration in the photographs are excluded from the price of the products. All orders are acknowledged quoting the current price.


All prices include delivery on a standard 3-day carrier or flat-bed vehicle to area A. Areas B, C, D and E will be subject to carriage surcharges, prices on application. Carriage does not include for off-load. For large products, HIAB delivery and off-load is also available at an additional charge.


Any dispatch estimates quoted by us are given in good faith. We will not be liable for any failure to meet such estimates. We reserve the right to make part deliveries.

Retention of Title:

Whilst risk of goods shall pass on delivery, legal and beneficial ownership of goods will remain the property of the seller until such time as payment has been received in full.

Terms of Payment:

Payment terms unless otherwise stated by the seller shall be payable to the seller in 30 days from the date of invoice. Large order values may require a part payment before goods can be dispatched.

Return of Goods:

The return of goods will not be accepted in any circumstances without written prior agreement by the seller. Returned items will be subject to any Inspection, Handling Carriage or Repacking charge as applicable.


Should the buyer not receive the correct quantity, or if goods are received in a damaged condition, then the buyer should mark the delivery document as appropriate. The seller should then be notified immediately in writing, as claims will not be accepted beyond three days from receipt of goods.

Technical Changes:

All data, photographs and illustrations are correct at time of print. The supplier reserves the right to change any data in accordance with current custom, practice and manufacturing procedures, without notification to the customer.

Proper Law of Contract:

This contract is subject to the law of England and Wales.

Reproduction in whole or in part, of any Denios media is not permitted without written permission from Denios Ltd.

* Please note: On our help page, you can find further information about registration, placing orders and security when using the online shop.